Please make sure that your order is shipping to a secure location, as once a package has been delivered we cannot be responsible for lost or stolen packages.

Full Priced Merchandise: If you are not satisfied with your purchase you may return it for a full refund or exchange within 10 days of the delivery date. All returns are subject to a standard fee. Our standard return shipping fee is $12. Orders with more than 5 apparel items are subject to a larger restocking fee if a return is initiated. This fee is calculated with a base of $12 for the first unit returned, adding $5 for each additional unit returned. We offer FREE EXCHANGES! Returns must be dropped off to the carrier within 48 hours of the receipt of the return shipping label. Click here to initiate a return or exchange.

*All accessories are final sale

Flash Sale:
All full priced items purchased using the a flash sale applied discount are only eligible for exchange or store credit. Items that are marked "final sale" are not eligible for refund, exchange, or store credit. We do not offer price adjustments on previous purchases during these sale times.

Sale Merchandise: Any item marked with a discount may be exchanged within 10 days of delivery for store credit. Click here to initiate a return or exchange. Please note, some items are marked with final sale and are not eligible for exchange or return. Any sale item that is purchased in conjunction with a discount code is final sale.

Damaged/Incorrect Items: If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. Click here to give us details.

*Store credit is valid for 1 year

Full priced merchandise: If you are not satisfied with your purchase, you may return for a full refund within 7 days of purchase. You may exchange or return for store credit within 15 days of purchase. If you've purchased a full-priced item using a discount code, you may return for store credit only. Items must be unworn, undamaged, and must not be altered in any way. All tags must be attached.

Sale Merchandise: All permanently discounted or sale purchases are final sale.

In order to give you the best service, continue making quality products, and maintain our excellent team, we’ve put some policies in place for online shipping. 

All orders under $295 are subject to an $8 flat rate for standard shipping.

All returns are subject to a restocking fee. Our standard restocking fee is $1. Orders with more than 5 items are subject to a larger restocking fee if a return is initiated. This fee is calculated with a base of $12 for the first unit returned, adding $5 for each additional unit returned.  

Example: If you purchase 5 dresses and return 2 dresses,  $17 ($12 + $5) will be deducted from your return.

Orders cannot be changed or canceled after being processed. Contact us if you made a mistake and we will do everything we can to help! 

Once you place an order, please allow up to 5 business days for the order to be processed and shipped. Once shipped please allow 2-5 business days for your order to arrive. Shipping times are variable and subject to change based on UPS and USPS operations. Abbey Glass is not responsible for carrier delays.

If you select expedited shipping, please allow 1-3 business days for the order to be processed and shipped. We do not refund shipping costs due to shipping delays.

Once an order has been shipped, we cannot change the shipping address. If the incorrect address has been entered and the item is returned to us, we will issue a refund to the appropriate payment method minus $10 to cover the cost of returned shipping.

Processing and shipping times may be delayed during major sales or holidays.

Once your order has been shipped, a confirmation email will be sent to the email address associated with the order. To track the status of your package, please use the tracking number provided.

Abbey Glass is not responsible for any packages that are lost, stolen, or damaged after they are in custody of the shipping carrier.

If you are not satisfied with your purchase you may return it for a full refund or exchange within 10 days of the delivery date. All returns are subject to a return shipping fee of $12. Please click here to start the return process.

*Please note terms are subject to change based on in-store promotions. This will be clearly displayed at the time of the transaction.*

Any item marked with a discount may be exchanged within 10 days of delivery for store credit. Items marked “final sale” are not eligible for refund, store credit, or exchange.

Please include your original packing slip- this includes your name and order number so that we can quickly look up your order and process your return.

Tracking must show movement within 48 hrs of us sending the label.

If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

We release funds immediately but depending on your banking institution it may take up to 10 business days to see the refund in your account.

Store credit is valid for 1 year.

We strive to process and ship your orders as quickly as possible. Please allow up to 5 business days for your order to be processed. Once processed please allow an additional 2-5 business days for the courier to deliver. This is variable based on your selected shipping speed and location.

When packages seem to be missing, it is usually one of the following situations:

• The package has been delivered to a different spot than normal on your property or neighbor’s home.
• The shipping carrier marked the order as delivered before it actually has been - wait 24 hours.

If you cannot locate the package 2 business days after the labeled delivery date, please contact customer service. We are happy to help submit a claim.

At Abbey Glass we strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. We kindly request that you carefully verify your shipping address before completing your order, as it cannot be altered once an order has been placed.

Pre-orders are items that are made available to you before we have them in our warehouse. You will be charged at the time of purchase for an item purchased on pre-order. You will receive a shipping confirmation email once the order ships.

30 days from delivery

Customers are responsible for shipping Facebook orders back to us. If you would like us to provide you with a shipping label, the cost is $12. Please email hello@abbey-glass.com to request this label. Please allow 1-2 business days for response. We will email you an invoice, once the invoice has been paid, we will email the return label. Please allow 2-5 business days for this entire process.

There is ample street parking along Buckhead Ave, valet located directly across from our front door and garage parking in the Pharr Road Buckhead Village District garage.

We offer 2 hour validation for the BVD parking garage.

Hand-wash or dry cleaning is recommended. Please refer to product listing for more details.