Returns & FAQ's

Please make sure that your order is shipping to a secure location, as once a package has been delivered, we cannot be responsible for lost or stolen packages.

Full Priced Merchandise: 

If you are not satisfied with your purchase, you may return or exchange eligible full-priced merchandise within 14 days of delivery.

Returns:

• All returns are subject to a $5 restocking fee.
• Return shipping costs vary based on location and will be deducted from your refund unless Returns Coverage is selected at checkout.

Returns Coverage (Optional):

• Returns Coverage is automatically added at checkout, but customers have the option to opt out before completing their purchase.
• If you keep Returns Coverage, your return will still be subject to the $5 restocking fee, but no additional return shipping fees will be charged.
• If you opt out of Returns Coverage, return shipping costs will be deducted from your refund.
• Returns Coverage helps protect against unexpected return shipping costs and can be removed during checkout if you prefer not to include it.

Exchanges:

• We offer FREE EXCHANGES on eligible items.
• Exchanges do not incur return shipping OR restocking fees, regardless of Returns Coverage selection.

All approved returns or exchanges must be dropped off with the carrier within 48 hours of receiving the return shipping label.

Click here to initiate a return or exchange.

*All accessories are final sale

Sale Merchandise:  Items on sale are Final Sale and are not eligible for exchange or return.

Damaged/Incorrect Items: If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. Click here to give us details.

*Store credit is valid for 1 year.

Full priced merchandise: If you are not satisfied with your purchase, you may return for a full refund within 7 days of purchase. You may exchange or return for store credit within 15 days of purchase. If you've purchased a full-priced item using a discount code, you may return for store credit only. Items must be unworn, undamaged, and must not be altered in any way. All tags must be attached.

Sale Merchandise: All discounted or sale purchases are Final Sale.

Please make sure that your order is shipping to a secure location, as once a package has been delivered we cannot be responsible for lost or stolen packages.

If you have purchased through Facebook and initiated a return, you are responsible for purchasing a return shipping label. If you would like to purchase a label from us, we can provide one at the cost of $12. Please allow 1-2 business days for our customer service team to invoice you for the shipping label once requested. 

 Full Priced Merchandise: If you are not satisfied with your purchase you may return it within 10 days of the delivery date for a refund and within 30 days for store credit or exchange. If you would like your refund in the form of store credit return shipping is free. 

 Sale Merchandise: Any item marked with a discount is final sale and is not eligible for return, exchange, refund, or store credit.

Damaged/Incorrect Items: If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - all items must have original tags attached and remain in unworn condition. 

• Items purchased on sale are Final Sale and are not eligible for return, exchange, or store credit.
• Full-priced apparel items, 3rd party items & accessories are not eligible for the discount and will remain at full price.
• We do not offer price adjustments on previous purchases.

Offer valid 1/22 - 1/25 online until 11:59pm EST and in-store through 1/31.

Orders over $295 qualify for free standard shipping. For orders below this threshold, shipping fees will be calculated at checkout based on your location and selected delivery method.

Please make sure that your order is shipping to a secure location, as once a package has been delivered we cannot be responsible for lost or stolen packages.

Facebook: If you have purchased through Facebook and initiated a return, you are responsible for purchasing a return shipping label. If you would like to purchase a label from us, we can provide one at the cost of $12. Please allow 1-2 business days for our customer service team to invoice you for the shipping label once requested.  

Full Priced Merchandise: If you are not satisfied with your purchase you may return it within 14 days of the delivery date for a refund and within 30 days for store credit or exchange. If you would like your refund in the form of store credit return shipping is free. 

Sale Merchandise: Any item marked with a discount is final sale and is not eligible for return, exchange, refund, or store credit.

Damaged/Incorrect Items: If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - all items must have original tags attached and remain in unworn condition. 

All returns are subject to a standard restocking fee of $5 per order. This is separate from return shipping costs.

Orders cannot be changed or canceled after being processed. Contact us if you made a mistake and we will do everything we can to help! 

Once you place an order, please allow up to 5 business days for the order to be processed and shipped. Once shipped please allow 2-5 business days for your order to arrive. Shipping times are variable and subject to change based on UPS and USPS operations. Abbey Glass is not responsible for carrier delays.

If you select expedited shipping, please allow 1-3 business days for the order to be processed and shipped. We do not refund shipping costs due to shipping delays.

Once an order has been shipped, we cannot change the shipping address. If the incorrect address has been entered and the item is returned to us, we will issue a refund to the appropriate payment method minus $10 to cover the cost of returned shipping.

Processing and shipping times may be delayed during major sales or holidays.

Once your order has been shipped, a confirmation email will be sent to the email address associated with the order. To track the status of your package, please use the tracking number provided.

Abbey Glass is not responsible for any packages that are lost, stolen, or damaged after they are in custody of the shipping carrier.

If you receive an item that is defective or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

If you are not satisfied with your purchase on a full-priced item, you may return it for a full refund or exchange within 14 days of the delivery date. All returns are subject to a return shipping fee of $12. Please click here to start the return process.

*Please note terms are subject to change based on in-store promotions. This will be clearly displayed at the time of the transaction.*

Any item marked with a discount is final sale not eligible for refund, store credit, or exchange.

Please include your original packing slip- this includes your name and order number so that we can quickly look up your order and process your return.

Tracking must show movement within 48 hrs of us sending the label.

If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

We release funds immediately but depending on your banking institution it may take up to 10 business days to see the refund in your account.

Store credit is valid for 1 year.

We strive to process and ship your orders as quickly as possible. Please allow up to 5 business days for your order to be processed. Once processed please allow an additional 2-5 business days for the courier to deliver. This is variable based on your selected shipping speed and location.

When packages seem to be missing, it is usually one of the following situations:

• The package has been delivered to a different spot than normal on your property or neighbor’s home.
• The shipping carrier marked the order as delivered before it actually has been - wait 24 hours.

If you cannot locate the package 2 business days after the labeled delivery date, please contact customer service. We are happy to help submit a claim.

At Abbey Glass we strive to process and ship your orders as quickly as possible. For this reason, we are unable to edit or cancel orders once they have been placed. We kindly request that you carefully verify your shipping address before completing your order, as it cannot be altered once an order has been placed.

Pre-orders are items that are made available to you before we have them in our warehouse. You will be charged at the time of purchase for an item purchased on pre-order. You will receive a shipping confirmation email once the order ships.

30 days from delivery

Customers are responsible for shipping Facebook orders back to us. If you would like us to provide you with a shipping label, the cost is $12. Please email hello@abbey-glass.com to request this label. Please allow 1-2 business days for response. We will email you an invoice, once the invoice has been paid, we will email the return label. Please allow 2-5 business days for this entire process.

All returned merchandise must be received by Abbey Glass in its original condition, unworn and with all tags attached. Returns that are damaged or altered will not be accepted. Please note we do not accept returns or exchanges on items purchased from a retailer other than the Abbey Glass flagship store or abbey-glass.com.

There is ample street parking along Buckhead Ave, valet located directly across from our front door and garage parking in the Pharr Road Buckhead Village District garage.

We offer 2 hour validation for the BVD parking garage.

Yes! We would recommend Le Colonial, Le Bibloquet, Carmel, and Taverna. They are all just steps away from our store.

Hand-wash or dry cleaning is recommended. Please refer to product listing for more details.

We recommend you review our size chart and size specific information on the product listing.