It is our mission to provide superior clothing that you will LOVE forever! However, we understand that a return may be necessary, so let's make it easy. If you are not happy with your purchase, we will happily exchange or refund the items within 10 days of delivery. Please make sure that your order is shipping to a secure location, as once a package has been delivered we cannot be responsible for lost or stolen packages.
All returns must be authorized before shipping back to us. Some items purchased under a promotion may be final sale and will not be eligible for return. All returned merchandise must be received by Abbey Glass in its original condition, unworn and with all tags attached. Returns that are damaged or altered will not be accepted. Please note we do not accept returns or exchanges on items purchased from a retailer other than the Abbey Glass flagship store or abbey-glass.com.
Please read the below for specific details:
For Online Purchases
*All accessories are FINAL SALE*
*All purchases using code NYE40, AG2020, VIP40 are eligible for exchange only*
Full Priced Merchandise:
If you are not satisfied with your purchase you may return it for a full refund or exchange within 10 days of the delivery date. Please contact us at email@example.com stating your order number and reason for return, and we can provide you with a prepared PDF shipping label. Should you choose to use our shipping label for a return, $10.00 will be deducted from the total amount of your refund.
Any item marked with a discount may be exchanged within 10 days of delivery date for another item or store credit. Please contact us at firstname.lastname@example.org stating your order number and reason for return, and we can provide you with a prepared PDF shipping label. Should you choose to use our shipping label for an exchange, $8.00 will be deducted from the total amount of your credit. Please note, items already discounted and purchased using a promotional code are final sale and are not eligible for exchange or return.
If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return shipping label to use when returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
For In-Store Purchases
*All purchases from Warehouse or Holiday Sales are Final*
Full priced merchandise:
If you are not satisfied with your purchase, you may return for a full refund within 7 days of purchase. You may exchange or return for store credit within 15 days of purchase. If you've purchased a full priced item using a discount code, you may return for store credit only. Items must be unworn, undamaged, and must not be altered in any way. All tags must be attached.
All discounted or sale purchases are final sale. If you've purchased a full priced item using a discount code, you may return for store credit only. If you have any questions or concerns, please do not hesitate to contact us at email@example.com or call us at 404-464-7854.