Return Policy
It is our mission to provide superior clothing that you will LOVE forever! However, we understand that a return may be necessary, so let's make it easy - scroll down for specifics. Please make sure that your order is shipping to a secure location, as once a package has been delivered we cannot be responsible for lost or stolen packages.
Learn more about our alterations reimbursement program here.
All returns must be authorized before shipping back to us. All returned merchandise must be received by Abbey Glass in its original condition, unworn and with all tags attached. Returns that are damaged or altered will not be accepted. Please note we do not accept returns or exchanges on items purchased from a retailer other than the Abbey Glass flagship store or abbey-glass.com.
please note
*Store credit is valid for 1 year
*All accessories are final sale
*All purchases using codes 30% off or more are returnable for store credit only
*Abbey Glass is not liable for lost or stolen packages
*All items purchased during the Warehouse Sale are final sale.
Online Purchases
Full Priced Merchandise: If you are not satisfied with your purchase you may return it for a full refund or exchange within 10 days of the delivery date. All returns are subject to a restocking fee. Our standard restocking fee is $10. Orders with more than 5 apparel items are subject to a larger restocking fee if a return is initiated. This fee is calculated with a base of $10 for the first unit returned, adding $5 for each additional unit returned. We offer FREE EXCHANGES! Returns must be dropped off to the carrier within 48 hours of the receipt of the return shipping label. Click here to initiate a return or exchange.
Sale Merchandise: Any item marked with a discount may be exchanged within 10 days of delivery for store credit. Click here to initiate a return or exchange. Please note, some items are marked with final sale and are not eligible for exchange or return. Any sale item that is purchased in conjunction with a discount code is final sale.
Damaged/Incorrect Items: If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached. Click here to give us details.
In-Store Purchases
Full priced merchandise: If you are not satisfied with your purchase, you may return for a full refund within 7 days of purchase. You may exchange or return for store credit within 15 days of purchase. If you've purchased a full-priced item using a discount code, you may return for store credit only. Items must be unworn, undamaged, and must not be altered in any way. All tags must be attached.
Sale Merchandise: All permanently discounted or sale purchases are final sale.
If you have any questions or concerns, please do not hesitate to contact us at hello@abbey-glass.com or call us at 404-464-7854.
Facebook Return Policy
If you have purchased through Facebook and initiated a return, you are responsible for purchasing a return shipping label. If you would like to purchase a label from us, we can provide one at the cost of $12. Please allow 1-2 business days for our customer service team to invoice you for the shipping label once requested.
Full Priced Merchandise: If you are not satisfied with your purchase you may return it within 10 days of the delivery date for a refund and within 30 days for store credit or exchange. If you would like your refund in the form of store credit return shipping is free.
Sale Merchandise: Any item marked with a discount may be exchanged within 30 days of delivery for store credit. Please note, some items are marked with final sale and are not eligible for exchange or return. Any sale item that is purchased in conjunction with a discount code is a final sale.
Damaged/Incorrect Items: If you receive an item that is damaged or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - all items must have original tags attached and remain in unworn condition.