In order to give you the best service, continue making quality products, and maintain our excellent team, we’ve put some policies in place for online shipping.
All orders under $295 are subject to an $8 flat rate for standard shipping.
All returns are subject to a restocking fee. Our standard restocking fee is $10. Orders with more than 5 items are subject to a larger restocking fee if a return is initiated. This fee is calculated with a base of $10 for the first unit returned, adding $5 for each additional unit returned.
Example: If you purchase 5 dresses and return 2 dresses, $15 ($10 + $5) will be deducted from your return.
Orders cannot be changed or canceled after being processed. Contact us if you made a mistake and we will do everything we can to help!
Once you place an order, please allow up to 5 business days for the order to be processed and shipped. Once shipped please allow 2-5 business days for your order to arrive. Shipping times are variable and subject to change based on UPS and USPS operations. Abbey Glass is not responsible for carrier delays.
If you select expedited shipping, please allow 1-3 business days for the order to be processed and shipped. We do not refund shipping costs due to shipping delays.
Once an order has been shipped, we cannot change the shipping address. If the incorrect address has been entered and the item is returned to us, we will issue a refund to the appropriate payment method minus $10 to cover the cost of returned shipping.
Processing and shipping times may be delayed during major sales or holidays.
Once your order has been shipped, a confirmation email will be sent to the email address associated with the order. To track the status of your package, please use the tracking number provided.
Abbey Glass is not responsible for any packages that are lost, stolen, or damaged after they are in custody of the shipping carrier.
Defective or Incorrect Items
If you receive an item that is defective or incorrect, please notify us within 48 hours of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
Contact us by phone or email. You can reach us at 404-464-7854 or Hello@abbey-glass.com. Please note that our Customer Service team is available from Monday - Friday 10am to 6pm ET.
Please review our Return Policy here.